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Yara Privacy Policy
Effective Date: 17/12/2024


1. IntroductionYara (“Yara,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access or use the Yara platform (“Platform”), including any applications, websites, or services.By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Platform.


2. Information We CollectWe may collect and process the following types of personal information:a. Information You ProvideAccount Information: Name, email address, phone number, and other details you provide when creating an account.Property and Financial Preferences: Information you provide to help us personalize recommendations.Communication Data: Messages, feedback, or inquiries sent through the Platform.Mortgage Application Information: Personal and financial details required for mortgage-related services, such as income, employment status, loan preferences, and other necessary supporting information.b. Information We Collect AutomaticallyDevice Information: IP address, device type, operating system, and browser type.Usage Data: How you interact with the Platform, including visited pages, actions taken, and time spent.Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar tools (see Section 6 for details).c. Information from Third PartiesWe may receive personal information about you from third-party services, such as:Real estate brokers, financial institutions, and mortgage providers.


3. How We Use Your InformationWe use your personal information to:Provide and Improve Services: Offer personalized property recommendations, financial insights, and other Platform features.Facilitate Mortgage Applications: Assist with mortgage-related processes by collecting and sharing relevant financial and supporting information with third-party mortgage providers.Facilitate Communication: Respond to inquiries, send updates, and provide customer support.Enhance User Experience: Monitor Platform performance and improve functionality.Comply with Legal Obligations: Adhere to UAE regulations and respond to legal requests.Marketing and Promotions: Send newsletters, promotions, and personalized offers (you may opt-out at any time).Legal Basis for Processing: We process your data based on one or more of the following legal grounds:Your consent where required (e.g., marketing communications).Contractual necessity to provide services.Our legitimate interests, such as improving our Platform and services.Compliance with legal obligations as required under UAE law.


4. Sharing Your InformationWe do not sell or rent your personal data. However, we may share your information in the following scenarios:Service Providers: With trusted third parties who perform services on our behalf (e.g., cloud hosting providers).Partners: With mortgage brokers, real estate agencies, and financial institutions to deliver services. This may include sharing information relevant to your mortgage application. We ensure that these third parties comply with applicable privacy standards.Legal Compliance: When required by UAE law, a court order, or to protect the rights and safety of Yara, users, or others.Business Transfers: In connection with a merger, acquisition, or sale of all or part of Yara's assets.


5. Data SecurityWe take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include:Encrypted data transmission.Secure servers and firewalls.Regular security audits and staff training.Strict access controls to personal data.Data Breach Protocol: In the event of a data breach that compromises your personal data, we will:Notify affected users promptly.Inform relevant regulatory authorities as required by UAE data protection laws.Take immediate steps to contain and resolve the breach.While we strive to protect your information, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials.


6. Cookies and Tracking TechnologiesYara uses cookies and similar technologies to enhance user experience and analyze Platform usage. These may include:Essential Cookies: Necessary for Platform functionality.Analytics Cookies: To monitor Platform performance and user behavior.Marketing Cookies: To deliver personalized promotions and content.You can manage cookie preferences through your browser settings. Note that disabling cookies may impact Platform performance.


7. Your RightsYou have the following rights regarding your personal data, subject to UAE data protection laws:Access: Request access to the personal data we hold about you.Correction: Request correction of inaccurate or incomplete data.Deletion: Request deletion of your personal data where legally permitted.Objection: Object to the processing of your data for specific purposes, such as marketing.Data Portability: Request transfer of your data to another provider.To exercise your rights, please contact us at hello@getyara.io. We will respond to your request in accordance with applicable laws.


8. Retention of DataWe retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.Retention Periods:Account information: Retained for as long as you maintain an active account.Communication data: Retained for up to 2 years from the date of the last communication.Mortgage-related data: Retained for 5 years to comply with financial and legal regulations.When your data is no longer required, we will securely delete or anonymize it.


9. Third-Party LinksThe Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies before providing any personal information.


10. International TransfersYour personal data may be stored and processed outside the UAE where our servers or third-party providers are located. By using the Platform, you consent to such transfers, provided they comply with UAE data protection regulations.


11. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on the Platform with the updated “Effective Date.” You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information.


12. Contact UsIf you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:Email: hello@getyara.io • • Whatsapp: +971 54 220 3212